Frequently Asked Questions

Everything you need to know about bringing Highwood quality into your home.

What materials are used in Highwood furniture?

Our furniture is crafted from premium, sustainably sourced hardwoods and high-grade composite materials designed to withstand daily use while maintaining a luxury aesthetic.

How long does shipping take for large furniture items?

Standard domestic shipping typically takes 7-14 business days. For oversized items requiring white-glove delivery, please allow up to 3 weeks for scheduling and transit.

What is your return policy for home decor?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, items can be returned in their original packaging for a full refund, minus shipping costs.

Do you offer assembly services?

Yes, we offer professional in-home assembly for an additional fee at checkout. If you prefer DIY, all items include comprehensive instructions and necessary hardware.

How do I care for and maintain my Highwood products?

We recommend using a soft, damp cloth for regular dusting. Avoid harsh chemicals or abrasive cleaners to preserve the finish and integrity of the wood and fabrics.

Are your products covered by a warranty?

Every Highwood piece comes with a 2-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.